Smart Cooling Rewards Switch Removal
Thank you for participating in Dominion Energy’s Smart Cooling Rewards Program
Dominion Energy’s Smart Cooling Rewards Program ended after the 2022 season and to enable past participation in the program, a switch had been installed near your home’s outdoor AC unit. Now that the program has ended, we will be proactively removing the switch device from your AC unit. In the interim, the switch installed will not impact your home’s ongoing HVAC operation and your unit will continue to operate as normal.
A similar offering that remains active is the Smart Thermostat Rewards Program. See below for more information about the Smart Thermostat programs offered by Dominion Energy.
Frequently Asked Questions
No further action is required, and you will receive a letter with information about the timing of your switch removal.
Please contact the customer hotline at 888-366-8280, Monday – Friday 8 a.m. to 5 p.m. For after business hours and weekends please email any questions to ACSwitchRemoval@honeywell.com
Our technicians will still visit to quickly document that the switch was previously removed. Undocumented removals can commonly occur when HVAC systems are replaced. Below is an example photo of a switch installed on an AC unit.
You will receive a letter once you are scheduled to have your switch removed at least 30 days in advance. If you feel there will be an issue with accessing your outdoor AC unit or heat pump after receiving your letter, please contact 888-366-8280.
Dominion Energy has partnered with Honeywell to provide switch removal services. The Honeywell technician will carry a badge identifying themselves as a Dominion Energy authorized contractor. On the day of the removal, the technician will knock on your door. If someone answers, they will explain the work about to be performed. If no one answers, the technician will still attempt to perform the work outside the home. The technician will leave a doorhanger explaining any actions taken.
No.
The switch removal is not expected to cause an interruption to electric service. During periods of cooler weather, customers with heat pumps will experience a brief interruption of their heat service while the switch is removed. During warmer months, customers will experience a brief interruption to their a/c service if the technician finds a switch that needs to be removed. If your switch has already been removed (likely during unrelated HVAC upgrades or maintenance), the technician’s visit will not impact your system at all. The technician will only need to document that no switch is present.
Dominion Energy is able to recycle the switch device in an environmentally responsible way.
